Contact information
Contact Information Policy
At Decoren, we value your privacy and are committed to providing a seamless customer experience. This Contact Information Policy outlines how we handle your personal information when you get in touch with us or interact with our store.
Contact Methods
We offer several ways for you to contact us for any inquiries or assistance:
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Email: You can reach us at decorenstore@gmail.com for general inquiries, order support, or to request assistance with shipping or returns.
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Phone: Our customer service line is available at 0432 717 563 for more immediate assistance, including urgent shipping requests or queries.
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Live Chat: For real-time communication, our live chat feature is available on our website during business hours.
How We Use Your Contact Information
We use your contact details to provide efficient customer support and to respond to any inquiries, requests, or issues you may have regarding your orders. Your contact information is stored securely and only used for communication purposes in connection with your order or account with us.
Privacy and Security
We respect your privacy and are committed to protecting the information you provide. We do not share your personal contact details with third parties without your consent, except where necessary to fulfill your order (such as sharing shipping information with Australia Post for delivery).
Updating Your Information
If any of your contact details change (such as your phone number or email address), please let us know so we can keep your account information up to date. You can update your details by contacting us via email or phone.
Customer Support Hours
Our customer service team is available to assist you during business hours, Monday to Friday, 8:00 AM to 8:00 PM AEST. Please note that any inquiries received outside of business hours will be addressed the next business day.
Shipping and Returns Support
For queries related to shipping or returns, you can reach out to us through the contact details provided above. Please refer to our Refund and Return Policy for more information about the process.
Order Inquiries
For questions about the status of your order or to make changes to an existing order, please contact us as soon as possible. We strive to ship orders as quickly as possible, and once an order has been dispatched, we are unable to make changes.
Contact Us Today!
We are here to assist you with any questions, concerns, or feedback. Whether it’s about our products, your order, or anything else, don’t hesitate to reach out. We value your feedback and look forward to providing you with exceptional customer service.